FAQ

      • How do I book?

        To proceed with a booking please click on the orange "BOOK" button which appears on the search results page.

      • How can I contact you?

        If you need assistance we are happy to help. You can either email us at sales@eurotourgh.com or you can phone our office on +233 302 239376/77. Our office hours are Monday to Friday 8.30am to 5.30pm (GMT). Saturdays 9:00am to 3:00pm. For very urgent coperate issues email commercial@eurotourgh.com

      • What if I don't hear from you after I have made the booking request?

        We respond to all booking requests. It's possible our emails may be filtered out by some Spam programs, so please check your Junk folders just in case. If you do not receive a response from us please contact your Ticket Executives on phone +233 302 239376/77 or by email sales@eurotourgh.com

      • How do I select a one-way flight?

        Using the flights search engine on the main page you have three options: either simple journey (One way) or with return (Round trip) or with Multi-leg(multiple destinations). One way is the default option. If you are interested in a round trip journey you will have to select the respective button.

      • Can I make ticket reservations both for domestic and international flights?

        Yes, you can select flights from any airport to everywhere in the world.

      • How can I pay?

        We have book on hold where you can make a booking and come to our offices to make payment. Then we also have bank transfer where you can send payment to our list of Banks on the banking details page. Please be aware that all our prices are quoted in Ghana Cedis.

      • Can I book now and just pay a deposit?

        Full payment is required at the time of booking for all travel products booked through Eurotour Ghana Limited.

      • Can the name of passenger be changed on the ticket?

        The tickets are not transferable and for this reason no change of name can be done. The name should be introduced exactly as it is written on the passport or the identity card. No change or correction can be accepted on the name of the passenger.

      • What happens if the airline changes its flights?

        The airlines are sometimes forced to modify the itineraries, hours and number of their flights. In this case we will try to inform you for any changes before the date of departure so that you adjust your program to these changes. These changes are usually of minor importance without significant impact on your trip.

      • The flight I selected was not finally available for reservation.

        This may occur in case that before the completion of the process of your reservation another customer booked the last available seat of the specific flight or at the particular class or cost. There are also cases where the communication with the airline may be interrupted during the booking procedure, having as a result the non completion of the reservation. This flight may keep being presented on the search results due to lack of availability update from the part of the airline. Such type of problems are not frequent, thus we advise you to repeat your effort about half an hour later.

      • Do I have to confirm the departure time of my flight?

        If you want to confirm the departure time of your flight we suggest you contact the airline or the airport in order to be accurately informed. We will make any possible effort to inform you in the event that something changed on your flight. Nevertheless, in case of bad weather conditions, airport's or airline's personnel strike etc, we strongly recommend that you contact directly the airline or the airport. You may also review your flight status using the “View your reservation online” option, in the booking confirmation e-mail.

      • What can I do if I don't remember the number of my reservation?

        Don' t worry about that, we can find your reservation using your surname, e-mail or other details given to our system during your reservation.

      • What should I do if I realize an error in the e-mail I received?

        If you realize any kind of error in the e-mail that you have received, please contact us by phone as soon as possible. Please note that the accuracy of your personal details is your own responsibility and any kind of changes after the reservation completion may not be possible.

      • 11. What should I do if I don't receive an e-mail after the completion of the reservation process?

        In case you don't receive any mail within an hour from the completion of the reservation process please contact us at +233 302 239376/77.

      • How can I be sure that my reservation has been completed successfully?

        Right after the completion of the reservation procedure on our web page, a success page will be displayed on your screen and an e-mail containing your e-ticket and related information will be sent to you within 24 hours from the moment you have paid for your reservation (usually this takes several minutes).

      • Is there any minimum time frame before the flight, for ticket reservation?

        Yes, we cannot issue tickets for flights that leave in less than 4 hours from the time of reservation. Moreover, reservations after 5 PM are allowed only for flights that leave after 1 PM of the next day. On Saturday and more specifically after midnight you cannot make any reservation via our web site for any flight that leaves before 1 PM on Monday. However, you can call us at +233 302 239376/77 in order to make your reservation by phone and issue your ticket instantly.

      • Seat categories

        Except Economy Class, a lot of flights offer corporate seats (Business Class) or VIP seats (First Class). Please keep in mind that the following descriptions are general and a lot of airlines may use different terms in order to describe these categories. Economy Class seat are located in the main cabin of the plane. The price of ticket, the quality of services and the offered comforts are less for economy class passengers compared with other classes. The tickets of economy class have usually many more restrictions regarding the possibility of changes and cancellations. In some cases they are not allowed to be changed and perhaps only taxes will be refunded to passengers in case of cancellation. Business Class, if available on a flight, usually offers a wider seat for its passengers and more space between the seats. The dinner of business class is better than the one served to passengers of Economy Class. Other services that might be offered are : separate waiting line for check-in, possibility to use the lounge of the airline etc. The Business Class seats are more expensive than the ones on Economy Class but cheaper than First class seats. First Class seats are at the front part of the aircraft. The seat availability is usually limited. First Class seats are the most comfortable ones in the plane enjoying at the same time the best meals. First Class passengers also enjoy comforts such as separate waiting, for check-in and access to the lounge of the airline. First Class Tickets are not available on all flights and they are always the most expensive ones.

      • Discounts for infants and children

        A lot of airlines offer discounts for infants and children. These discounts may vary depending on the company, the flight and the seat availability.

      • Unaccompanied children

        In case your children (2-11 y.o.) need to travel unaccompanied, we recommend you to contact us by phone. We cannot issue tickets for unaccompanied children via internet. Some general rules for unaccompanied children are the following ones: Children older than 5 y.o. can usually travel unaccompanied on a direct flight or on a flight with correspondence (however they cannot fly with the last correspondence flight of the day). The exact age for which this policy applies, varies from airline to airline therefore we strongly recommend that you contact directly the specific airline in order to be further informed. A lot of airlines offer escort service (usually by a flight attendant) for minors travelling alone. Children under 5 years old, cannot travel unless they are accompanied by an older passenger (who must be usually older than 15 years old). A lot of airlines may charge an extra fee for the children escort service. The airlines usually need to know who will receive the unaccompanied child and an identity card demonstration is required at the reception of the child. Possible unability of identification card demonstration may cause delay on the procedure, that is why we highly recommend you that you previously consult the specific requirements of each airline. In any case it is essential that you communicate with the airline before booking any ticket for an unaccompanied child.

      • Passenger age groups

        During the search procedure, you will have to select the number of passengers who will travel, from each age category. You may include up to 8 passengers per reservation. The categories are the following ones: - Adults : Passengers 12 years old or older. - Children : Passengers from 2 to 11 years old. Tickets for unaccompanied children, younger than 12 years old, cannot be booked via internet. - Infants / Babies (without seat) are considered the passengers up to 2 years old. Every passenger, older than 12 years old, may escort a baby in his arms. Just keep in mind that some flights do not offer special prices for children and/or babies. In this case you will need to issue an adult ticket for your child and/or infant.

      • What is the option +/- 3 days?

        Selecting this particular useful option you can find the cheapest flight within a range of 3 days before and 3 days after the dates of departure and return that you have selected. After selecting the price in which you are interested, all the possible combinations of flights which correspond to these dates and this price will be presented.

      • Why can't I find flights for a specific airline I' m interested in?

        Using our search engine you can make ticket reservations for most of the airlines in the world. However you cannot book tickets for charter flights, flights operated by specific low cost airlines as well as by companies that don' t have representation in Greece.